Technology vital for boosting investor confidence — SEC DG

Barbara Bako, Abuja.

The Director General of the Securities and Exchange Commission (SEC), Dr. Emomotimi Agama, has underscored the importance of technology in strengthening investor confidence and building a more efficient, transparent capital market.

Speaking at the 2025 Customer Service Week celebration in Abuja, themed “Building the Market of the Future, One Interaction at a Time,” Agama said the SEC is integrating digital innovation into its operations to enhance accessibility and service delivery across the market.

He noted that the Commission’s recent initiatives — including the digitization of processes, new online service portals, and stronger stakeholder engagement through digital platforms — were aimed at simplifying regulatory interactions and improving user experience.

According to him, “The digitization of our processes, the launch of new portals, and our enhanced engagement on social media are all steps in the right direction. They are designed to make our market more accessible, transparent, and user-friendly.”

While highlighting the transformative role of technology, the SEC boss emphasized that human connection remains central to building trust.

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He explained that “technology is only an enabler,” adding: “The heart of excellent service is the human connection—the ability to listen, understand, and provide solutions that make every stakeholder feel valued.”

Dr. Agama reaffirmed the Commission’s commitment to continuous investment in digital infrastructure, staff training, and tools that empower frontline officers to deliver superior service to investors.

Describing customer-facing staff as the “true heroes” of the capital market, he noted that their dedication directly shapes investor perception and confidence in the system.

He stressed that the SEC’s vision is to build a deep, vibrant, and technology-driven capital market anchored on efficient service delivery and sustained trust.

“Let every day be Customer Service Day at the Nigerian SEC and across our capital market. Let us continue to build this market of the future, not with grand pronouncements alone, but with one successful interaction, one resolved complaint, and one satisfied stakeholder at a time,” he stated.